RIGHT OF WITHDRAWAL AND RETURN
This clause will be applicable to the final consumer considered as such in the current regulations on consumers and users, not being valid for clients that are legal persons or companies that do not have the category of consumers, for whom the aforementioned right of withdrawal is not provided.
The current regulations, in this case Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws provides that the user will have a period of fourteen calendar days counted from the date of receipt of the product to exercise your right of withdrawal ( withdrawal form ), and the parts must be returned reciprocally the benefits in accordance with the provisions of articles 1,303 and 1,308 of the Civil Code . The form provided is a more agile way of carrying out the communication, but nevertheless the user may exercise his right by any means admitted by law.
The user must return the product within 14 calendar days following the day in which he communicated the withdrawal. In any case, unless the return is made due to defects in the product, the expenses related to the return shipment will be assumed by the user. Said return will be directed to the address provided by THE PROVIDER in each case.
The item must be in perfect condition, sealed and with its original packaging. Articles that have been sent incomplete or tampered with will not be accepted. In no case shall THE PROVIDER be responsible for damages or losses that may occur in the course of a return by the customer.
THE PROVIDER undertakes, exercised the right of withdrawal by the user within the legally established period, to refund the amount paid within a maximum period of 14 calendar days, including, where appropriate, delivery costs. In the event that the user expressly chooses a different delivery method than the one used by THE PROVIDER , the PROVIDER will not be obliged to reimburse the user for the additional costs that derive from it.
THE PROVIDER may withhold the reimbursement until the goods have been received, or until the user provides proof of their return.
THE PROVIDER must make the reimbursement referred to in the first paragraph using the same means of payment used by the consumer for the initial transaction, unless the user-consumer has expressly provided otherwise and as long as he does not incur any expense as a result of reimbursement.
However, we inform you that the foregoing will not apply in the case of products that are personalized according to user instructions, that can deteriorate quickly or that, for hygiene reasons, are not suitable to be returned for reasons of protection in accordance with Article 103, sections c), d) and e), of Royal Legislative Decree 1/2007.
All products offered through the website have a warranty period. For those products that were purchased before January 1, 2022, said guarantee is two years , in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the Text Recast of the General Law for the Defense of Consumers and Users and other complementary laws. For products purchased from January 1, 2022, the warranty period is set at three years, in application of Royal Decree-Law 7/2021, of April 27, transposing European Union directives into the competition matters, prevention of money laundering, credit institutions, telecommunications, tax measures, prevention and repair of environmental damage, posting of workers in the provision of transnational services and consumer defense, which reforms the General Law for the Defense of Consumers and User.
The PROVIDER is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him for any lack of conformity that exists at the time of delivery of the product, taking into account that the product that is served, due to its its own nature, it may not be exactly the same as the one the user has seen on the web, which does not affect the quality of the product in any way.
RETURNS & EXCHANGES
Returns of Products due to shipping errors
If you have received a different product from the one purchased by mistake from THE PROVIDER , we will proceed to send you the appropriate one in the shortest possible time.
If the error is not ours, the return of the product will not be accepted, the USER being responsible for the correct completion of his data, without prejudice to the right of withdrawal that assists the user.
Returns of Defective or Damaged Products
In the event that the item is damaged or defective, the customer must contact the PROVIDER as soon as possible through the email email@example.com .
The USER, in the event that the item is damaged, may choose between terminating the contract, which will imply the return of the item, with a full refund of the amount paid in a voucher valid for one (1) year to be spent on the store or substitution for another product of the same quality and characteristics
In case of replacement of the product, it will be done as soon as possible, and in any case within 30 calendar days following the date of communication by the user.
Similarly, in the event of defects or deterioration caused by external events of force majeure or fortuitous event, THE PROVIDER cannot be held responsible for them.
Regardless of the reason for the return, it must be previously authorized, for which the following conditions must be met:
- The products must be returned within a period of 14 calendar days from the date of receipt of the order by the user.
- The products must be returned in the same conditions in which they were delivered, which implies that the containers must not have been opened, as well as the seals, caps, labels and other issues that affect the packaging requirements for proper conservation or product sale.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions to the Courts and Tribunals of the user's domicile.
Likewise, the USER can have access to the online dispute resolution platform of the European Union, a procedure that can be accessed through the link https://ec.europa.eu/consumers/odr/main/?event= main.home.selfTest .
MODIFICATION OF THE PURCHASE CONDITIONS
THE PROVIDER reserves the right to modify these Purchase Conditions, according to its own criteria, or especially motivated by legislative, jurisprudential or doctrinal changes.
Any modification will be published at least fourteen days in advance before its effective application, and the user must in any case accept the new conditions during the purchase process, prior to the formalization of the transaction. It will be understood that there has been acceptance of the incorporation of the general conditions into the contract when THE PROVIDER has expressly informed the user about their existence and has provided them with a copy of these.